Info Center

Throughout this page, you will find resources to help you bank better. As always, feel free to contact us to help you find or understand the information you need.

The Four Basics!

When it comes to getting your personal financial act together, you have, essentially, four basics to consider. While each will be critical to your financial well-being at some point throughout your lifetime, we strongly recommend that you move forward with all of them— sooner rather than later. They are:

Manage your Everyday Money

We’re talking, here, about income (paycheck, allowance, Social Security, pensions, investment returns, etc.) and expenses (bills!). Hopefully, the first always exceeds the second.

Checking accounts

Think of your main checking account as your financial hub. Money comes in, goes out. Your monthly e-statement is a tight, accurate record of all of it. We have two different accounts for you— our “DA” package (this should be your main one)— and our freedom checking, if/when you need an additional account(s) for managing things in your own certain way. Both are free!

Debit & Credit Cards

The trend, these days, is hard in the direction of debit cards, in which funds come directly out of your account to cover your card-based expenses. Either way, you get a monthly record of your expenses, and you’re more able to solve any problems that arise.

Your Spending/Saving habits

Two rules here— don’t spend more than you have coming in. And pay yourself first (see below)! Save as much as you can as early as you can…and let the huge advantage of compounding work for you.

Your budget plan!

We strongly recommend— do a budget! Who does this? Not everyone, for sure. But smart people do…even if it is just a simple summary of monthly expenses. The beauty of it is— once you have a comfortable plan worked out, it tells you how far you can go in each spending category. It’s flexible, of course, but it provides a strong sense of financial control.

Leverage Your Buying Power

It’s not the money in your wallet…it’s your earning potential, plus your credit-worthiness, that are the true measures of your overall financial worth. Borrowing money is good when you do so wisely.

Your Credit Status

This is important! Whether you know it or not, you have a credit “score”. It’s part of determining your “creditworthiness” and factors into any borrowing you ever do, particularly for big-ticket items (auto, mortgage, etc.). You should make it a point to check your personal credit score once a year. Let us show you how.


Borrowing— is financial leverage. Borrowing wisely can pay off for you in both the short, and long run. KPCU is here to make loans and we’ll always work hard with you to do so for you.

Lines of Credit

This is “money-at-the-ready.” Open a one-time line of credit and draw upon it when you need extra cash. No loan payback or interest is due until you take money out. An Equity LOC is backed by the value you own in your home (like a mini-second mortgage), the rates are usually very good, and the added advantage is that you can generally deduct the interest from your annual federal income tax (check with your CPA).


For most of us, obtaining a mortgage will be the most significant financial move we’ll make. It’s more than just a bit involved, and it’s something you’ll live with, financially, for years. There are many options, many arrangements…which one is right for you? We can help you work that out. And— we’ll push the paperwork through in record time.

Online Mortgage Application

Build Your Personal Wealth

No matter what your income, a key objective should be to increase your financial holdings over time, by keeping some portion of what you earn…for the future.

Savings Accounts

First, save some money! No matter how much you earn (or don’t), make a promise to yourself to put some money away somewhere that is yours! As a KPCU member, you have a savings account (it’s required…just to be a member). Think of this as a “ready cash” stash for when you need money in a hurry or an emergency. The experts say to build this up to equal two-to-three times your monthly income. We say that’s as good a goal as any. Your best move— let us transfer a set amount from your checking account into your savings account every month. Just do it, forget about it, let it build. You won’t be sorry!

Money Market Funds, Certificates, IRAs

Once your savings account begins to build, you can add any (or all) of these additional savings programs to your financial portfolio. Each one of these offers slightly different advantages. All of them pay higher dividends than you can get on regular passbook savings.


We can’t say a lot about this because we’re not exactly in the investment services business. But the fact of the matter is— you will want, at some point, to do some investing. If you own your home, that’s a sort of investment— generally speaking, the value of real estate appreciates over time. But stocks and bonds are the more common way into this part of the world. “Playing” the investment market yourself is (we’ll say) not the best way to go about things (although some who do, and who know what they are doing, can make out big…sometimes!). A relatively safe “rule of thumb” is to play the long game. Put money in no matter whether the market is going up or down at any particular time, and rely on the fact that, over time, the market generally goes up. Think conservatively…think in terms of a 3-6% growth each year.

Home Ownership

For so many years, people were urged to buy and own their own homes. It was solid financial advice, it generally still is. Besides the pleasure and pride of owning your home, the advantage is the “forced savings” benefit of increasing your net worth as you pay down your mortgage. Sure, this happens over many years, but it is amazing how quickly they pass. Many families find that their home becomes the key element of their net worth. Owning is not for everybody, of course. Your situation may dictate a different plan. But there are ways to measure the advantage of owning over renting (or vice-versa). Let us help you figure your best option.

Plan For Success

Formulating the “Big Picture” is what brings it all into perspective and puts you solidly in control of your financial future. The more of these you do,  and the sooner you do them, the further ahead you will be!

Set Personal Goals

Life should be lived! Think about that, then start writing down the things you want to do— yourself, with your family, with friends. Career, travel, hobbies and fun, anything/everything that is meaningful to you. Maybe they are “bucket list” items, or maybe an entirely new chapter for you. Begin to figure out what you would have to do to make any of these things happen. The more specific and detailed you are about this, the more they might occur. Or, maybe something else, and better, will. There will be costs involved. Go back and look at your budget/spending plan and make sure you are committing some of your income in some of these directions. As they say “living well is the best reward.” What that means for you…only you can decide.

Make Retirement Plans

If you or someone in your family has been employed, Social Security is something you probably can anticipate (at least for now). But it probably won’t be enough to provide what you need through your retirement years. You have two primary objectives when it comes to saving: You want a ready-cash account for right-now, out-of-the-ordinary expenses and you want something in the way of retirement savings for down-the-road expenses. The best advice is— get started with both of these plans as early as possible and don’t touch the funds you have in the retirement pot if you can help it until it is “time.”

Write Your Will

Everybody should do this! Start by writing a letter to someone, saying what you want to have happen with all the things you own. And say too, what you want to have happen to you (during your final months, years…and after you die). There are useful guidelines for all of this. Let us help you.

Calculate Your Net Worth

This particular “drill” will put your financial picture into full perspective. Make two lists— what you own, and what you owe. Add the dollars in each list and subtract the second list from the first. That’s your “net worth.” Do this every couple of years and watch the bottom line slowly grow.

Rates & Fees

Direct Advantage (“DA”) Checking:

Earn 6.0% on first $1,000— then .11% on amounts over $1,000.

Dividends paid monthly. For other “DA” advantages see below. Read more about Direct Advantage.

Current Rates as of October 2018

Dividends Earned On Savings

Type “DA” rate*/APY Non-“DA” rate*/APY Minimum Balance Dividends Paid
Regular Savings 0.10% 0.10% $100 Monthly
Johnny Appleseed 0.10% 0.10% $50 Monthly
IRA— Traditional & Roth 0.20% 0.20% $5 Monthly
Money Market Account 0.35% 0.25% $2,500 Monthly
High Yield Money Market Account 0.45% 0.35% $15,000 Monthly
Holiday Club Account 0.20% 0.10% $5 Annually
3-Month Certificate of Deposit (CD) 0.65% 0.55% $1,000 At Maturity
6-Month Certificate of Deposit (CD) 0.75% 0.65% $1,000 At Maturity
1-Year Certificate of Deposit (CD) 1.00% 0.90% $1,000 At Maturity
2-Year Certificate of Deposit (CD) 1.45% 1.35% $1,000 Annually
3-Year Certificate of Deposit (CD) 1.65%/ 1.66% 1.55%/ 1.56% $1,000 Annually

• APY: Annual Percentage Yield
• Your savings are federally insured up to $250,000 by the National Credit Union Administration, a U.S. government agency.
• Your Board of Directors sets dividend rates each quarter. Rates may change at these times.

Interest Rates: Loans, Credit Cards, etc.

Type “DA” rate Non-“DA” rate
VISA Credit Card 9.95% 11.95%
New/Used Auto, RV, Boat, Motorcycle Loans
(title required)
Promo 2.90%*
Personal Line of Credit
(variable rate— subject to change quarterly)
8.25% 10.25%
Debt consolidation/Creditor Payoffs
(vehicle title required)
5.50% 7.50%
Personal Loan
(Signature loan)
9.00% 11.00%
Payday Alternative Loan 7.50% 9.50%
Home Equity Line-of-Credit Call us for current rate
First Mortgage – Purchase or Refinance Call us for current rate
*DA Promo rate offered for credit scores 740 and higher. Must finance through KaiPerm. No dealer or CUDL financing.
– Your Board of Directors sets loan rates each quarter. Rates may change at these times.

Fees & Charges

Type DA Non-DA Notes
NSF/Returned Item Fee* $19 $23
Stop Payment Fee $19 $23
Photocopies Of Checks Free $2
Check Printing Varies Varies Price depends on check style
Credit Card/Loan Payment Late Charge $5 $5 or 20% of past due payment, whichever is greater
Credit Card Over-Limit Fee $25 $25
ATM Withdrawals Free Free At KPCU or US Bank/ MoneyPass ATMs
ATM Withdrawals/Non-affiliated ATMs $1.50/ea $1.50/ea After first 5 per month
ATM Balance Inquiries $1 $1 Free online
ATM/Debit or Credit Card Issue/Replacement Free $10
ATM/Debit or Credit Card Renewal Free $10
Prepaid Debit Card $3.50 $3.50 Plus deposit ($8.50 for personalized cards)
Home Equity Application Fee $50 $50
Payday Alternative Loan Fee $20 $20
Loan Late Charge $5 $5 Or 20% of past due payment, whichever is greater
NSF Loan Payment Free $23
Statement: Replacement (copy) Free $2 Per statement
Temporary Checks $0 $0 New checking accounts receive four
Outgoing Wire/U.S. $5 $15
Outgoing Wire/International $25 $35
Corporate Drafts Free $3 Merchant replacement of member check $5
Deposit Balance Below $100 (Aggregate) No Fee $2.25/mo
Copies Free $0.50/page
Document Copies Free $10
Legal Process $20 $20 Garnishment, levy, etc.
*NSF (Non-Sufficient Fund): Is when your account drops to a zero or negative balance and a check you write or loan payment you owe cannot be covered. (However, if you have a sufficient balance in your “DA” line-of-credit, you will be automatically covered.) Returned item: When a check you receive/deposit into one of your accounts is returned to the credit union from an outside source as not payable.

Dividends Earned On Savings


Type “DA” rate*/APY Non-“DA” rate*/APY Minimum Balance Dividends Paid
Regular Savings 0.10% 0.10% $100 Monthly
Johnny Appleseed 0.10% 0.10% $50 Monthly
IRA— Traditional & Roth 0.20% 0.20% $5 Monthly
Money Market Account 0.30% 0.20% $2,500 Monthly
High Yield Money Market Account 0.40% 0.30% $15,000 Monthly
Holiday Club Account 0.20% 0.10% $5 Annually
3-Month Certificate of Deposit (CD) 0.60% 0.50% $1,000 At Maturity
6-Month Certificate of Deposit (CD) 0.70% 0.60% $1,000 At Maturity
1-Year Certificate of Deposit (CD) 0.95% 0.85% $1,000 At Maturity
2-Year Certificate of Deposit (CD) 1.40% 1.30% $1,000 Annually
3-Year Certificate of Deposit (CD) 1.60%/1.61% 1.50%/1.51% $1,000 Annually

• APY: Annual Percentage Yield
• Your savings are federally insured up to $250,000 by the National Credit Union Administration, a U.S. government agency.
• Your Board of Directors sets dividend rates each quarter. Rates may change at these times.

Interest Rates: Loans, Credit Cards, etc.

Type “DA” rate Non-“DA” rate
VISA Credit Card 9.95% 11.95%
New/Used Auto, RV, Boat, Motorcycle Loans
(title required)
Promo 2.90%*
Personal Line of Credit
(variable rate— subject to change quarterly)
8.25% 10.25%
Debt consolidation/Creditor Payoffs
(vehicle title required)
5.50% 7.50%
Personal Loan
(Signature loan)
9.00% 11.00%
Payday Alternative Loan 7.50% 9.50%
Home Equity Line-of-Credit Call us for current rate
First Mortgage – Purchase or Refinance Call us for current rate
*DA Promo rate offered for credit scores 740 and higher. Must finance through KaiPerm. No dealer or CUDL financing.
– Your Board of Directors sets loan rates each quarter. Rates may change at these times.

Fees & Charges

Type DA Non-DA Notes
NSF/Returned Item Fee* $19 $23
Stop Payment Fee $19 $23
Photocopies Of Checks Free $2
Check Printing Varies Varies Price depends on check style
Credit Card/Loan Payment Late Charge $5 $5 or 20% of past due payment, whichever is greater
Credit Card Over-Limit Fee $25 $25
ATM Withdrawals Free Free At KPCU or US Bank/MoneyPass ATMs
ATM Withdrawals/Non-affiliated ATMs $1.50/ea $1.50/ea After first 5 per month
ATM Balance Inquiries $1 $1 Free online
ATM/Debit or Credit Card Issue/Replacement Free $10
ATM/Debit Card Renewal Free $10
Prepaid Debit Card $3.50 $3.50 Plus deposit ($8.50 for personalized cards)
Home Equity Application Fee $50 $50
Payday Alternative Loan Fee $20 $20
Loan Late Charge $5 $5 Or 20% of past due payment, whichever is greater
NSF Loan Payment Free $23
Statement: Replacement (copy) Free $2 Per statement
Temporary Checks Free Free New checking accounts receive four
Outgoing Wire/U.S. $5 $15
Outgoing Wire/International $25 $35
Corporate Drafts Free $3 Merchant replacement of member check $5)
Deposit Balance Below $100 (Aggregate) No Fee $2.25/mo
Copies Free $0.50/page
Document Copies Free $10
Legal Process $20 $20 Garnishment, levy, etc.
*NSF (Non-Sufficient Fund): Is when your account drops to a zero or negative balance and a check you write or loan payment you owe cannot be covered. (However, if you have a sufficient balance in your “DA” line-of-credit, you will be automatically covered.) Returned item: When a check you receive/deposit into one of your accounts is returned to the credit union from an outside source as not payable.

Note: Full tables not available on phone. To see Rates, Fees & Charges please download the PDF above or visit the site on a tablet or computer.


Frequently Asked Questions

Here are answers to the most frequently-asked questions. If you don’t find your particular question below, contact us.

How do I sign up for Online Banking?

It’s quick, easy, and absolutely painless! We send you a form— you fill out, sign it, and send it back. We link all of your accounts to your secure Log-in ID. and then will send an e-mail to get you “in” and running. From then on, you’ll go straight to your personal accounts (all of them!) just by opening the KPCU site and entering your Log-in ID. You’ll be asked to verify your “Security Phrase” (you establish it at your first time sign-in), and then enter your Security Code (“password”). That’s all there is to it.

How do I get started with Bill Pay?

Bill Pay service is free to all “Direct Advantage” members. Non-“DA” members pay $3.95/month for this service (to cover the costs of our data processing vendor on your behalf). If you did not include this service when you when you signed on to Online Banking, you will need to sign up for Bill Pay. The following day you can go to your online account (see above), click on the “Pay It” tab, then select your checking account and the “schedule payment” button. When you log in this first time, you’ll be prompted to answer a few questions that will help us protect your identity both online and off. Then, once you enter some information about bills you pay regularly, you’re ready to pay all your bills from now on with just a click.

When I pay with Bill Pay, how long does it take for them to receive the payment?

Generally two to five days. Most merchants are set up to receive electronic payments, these will go through quickly. It might take a bit longer the first time, or if you are sending to a private party (this goes regular mail).

How do I sign up for E-Statements?

When you sign into your Online Banking account, go to the “Self Service” tab, click “eStatements”. That’s it. From then on, an e-mail notice of your monthly “DA” account statements will arrive automatically in your mailbox (make sure we always have your current e-mail address!). You can review them online, download and paste them into a running spreadsheet (we highly recommend doing this!)…but do look them over just in case there’s something to question. And if there is, “let’s connect!”

What is your credit union's routing number?

Our routing number is 323075356. This is the number you give to another bank or your employer, Social Security Agency (along with your own account number) to have them transfer funds into your account.

What’s the deal on ATMs?

The credit union has seven of its own ATMs:

Beaverton Medical Office • 4855 SW Western Ave. in Beaverton • Withdrawals

Interstate Medical Office South • 3500 North Interstate Ave. in Portland • Withdrawals/Deposits

KaiPerm Northwest Building (KPB) • 500 NE Multnomah in Portland (3rd Floor) • Withdrawals

Kaiser Sunnyside Medical Center (KSMC) • 10180 SE Sunnyside Road in Clackamas • Withdrawals/Deposits

Salmon Creek Medical Office • 14406 NE 20th Avenue, Vancouver • Withdrawals

Skyline Medical Office • 5125 Skyline Rd S in Salem • Withdrawals

Westside Medical Center, 1st Floor • 2875 NW Stucki Ave, Hillsboro • Withdrawals/Deposits

You can also use any U.S. Bank cash machine in the greater Portland area …and… we are connected to the nationwide MoneyPass system (25,000 ATMs throughout the country, really! All of them providing surcharge-free access to cash). Go to this link, enter the zip code for wherever you are, and you’ll quickly get a map showing the nearest cash machines.

I've lost my Credit or Debit or ATM card. What should I do?

Contact us right away during normal business hours! After hours…call these numbers:

  • Debit card— 1-800-472-3272.
  • Credit card— 1-877-364-4019.

How do I order more checks?

Please contact us and we will assist you in ordering. Allow seven to ten business days for your new checks to arrive.

How do I wire funds?

We have a simple form for you to fill out and sign. Call or e-mail us and we will send it to you. You will need the routing number of the financial institurion and account # of the person you are sending the funds to, along with any special wire-sending instructions from the receiving bank. We do need your signature on the form. The PDF form we send will allow you to include a photocopy of your sig (and will help you produce one if you don’t have one ready).

How much does it cost to send a wire?

Anywhere in the U.S.: $5 for “DA” members, $15 for non-“DA” members. Overseas: $25 for “DA” members, $35 for non-“DA” members.

What do I do to have a wire sent to me?

The person or source paying you needs these three things:

  1. Our clearinghouse routing number (ABA# 244084264)
  2. Our own KPCU routing number (ABA# 323075356)
  3. Your checking or savings account number.

If someone is wiring me money, how long will it take to post to my account?

Should take no more than a day. If they do it in the morning, it should be the same day. Fund transfers from overseas may take a bit more time.

How can I transfer money to someone else (i.e., my kids)?

Several options. The easiest way is to use our POP money feature on Virtual Branch (You must have a checking account).

If you and “someone else” are both KPCU members, it’s easy. We can help you with this— call us. If the other party does banking elsewhere, you have several options. One is to do it through Bill Pay (from your Online Banking account). Allow a few days for the funds to arrive at the other end. Or we can do it for you with a wire transfer. In either case, these can be done as one-time transfers or set up as monthly payments. Depends on how quickly you need it to happen.

How do I do a “stop payment” on a check I’ve issued?

Contact us. We’ll help you with this.

What if I see a problem on my checking or credit card statement?

Contact us right away. The sooner the better!

Are my accounts insured?

Absolutely! All your deposit accounts— Checking/Savings/Money-Markets/CDs— are collectively insured up to $250,000 by NCUA (National Credit Union Association, an agency of the Federal Government). IRA accounts are separately insured up to $250,000 as well. We can help you insure additional funds with a separate or joint account.  Just give us a call.

What if I want to add someone to one of my accounts?

No problem! Just connect with us— we can do it for you. We will need a form signed by you and your new banking partner, but that’s it.

What if my home address, e-mail address or phone number changes?

Let us know right away. Sooner the better! But for security purposes (to be sure it’s really you!) we need it in writing, with your signature included. (Yep, there’s a form for that too.)

Can I do online banking from outside the country?

Yes, just as long as you have access to a computer with a secure Internet connection.

What is my credit report? Can I get a copy?

Your credit report is a summary of your borrowing history, showing your past and present loans, credit cards and any problems (late payments, non-payments, etc.) that might have been associated with any of them. Banks, CUs, Credit Card issuers, Auto Dealers, Mortgage Brokers rely on these to know if you are “safe” as a credit risk. These records are gathered and kept by three different sources: TransUnion, Equifax, Experian. And yes, you can get a copy— you are entitled to a copy of your credit standing from each of these sources once each year. You should do it if only to make sure that the information about you and your credit circumstance is accurate. Go to this site—

How do you determine loan eligibility?

We base it on your current credit status, your ability to make your monthly payments, your overall payment history, your collateral and more. (See note about credit report above.) But our business is that of helping you to have the loan you need. We’re more inclined to say “yes” rather than “no.” So count on us working with you to that end.

How do I close account(s) elsewhere and move it/them to KPCU?

Best thing to do, connect with us and let us do it for you. Again, you’ll sign an authorization form, we do the work and let you know when it’s done.

Looks like my credit/debit card is about to expire— what do I do?

Nothing! Your new card should arrive in good time before your present one expires. But if things are getting too close, then, yes, call us.

What happens to my KPCU membership if I no longer work for Kaiser?

Nothing changes. “Once a member, always a member!” (Unless something goes really wrong!)

What do I need to do to be approved for an auto loan?

Contact us, apply on line, we’ll usually let you know same day.

How long does it take to get an approval for an auto loan?

If you already have a loan with us, we can often process another one for you in a few hours. Even if you are a first-time borrower, expect a same-day answer. Once we have received your application, we will jump right on it and will call you with any further questions we have, or just to confirm that you’ve been approved.

Why are your new and used vehicle rates identical?

When making loans, we’re not looking at the matter of collateral as much as we look to see how we can help you. We think that having one rate for most loans, it is easier for you to compare your financing options and get the best deal.

How much can I borrow?

We’ll loan for any worthwhile purpose. We will always show you how much you should consider borrowing to maintain a positive credit status.

How much will my monthly payment be?

This will depend on the amount of your loan, the annual percentage rate on that loan and the number of months of the loan. We’ll show you the amount you could save each month by extending the terms.

Can my loan payment be withdrawn automatically from one of my accounts?

Yes, this is one benefit of being a DA member. Your loan can be automatically paid each month from the account of your choice. We strongly recommend this!

What mortgage loans do you offer?

We offer both first and second, 15- and 30-year mortgages. We also offer home equity loans and lines-of-credit. If you’re looking to buy a home valued at more than $417,000, we offer “jumbo” loans, too. We’ll help you decide which option is right for you.

How quickly can you process a home loan?

We try to process these loans in two weeks or less. There are certain conditions and requirements that must be met over which we have little or no control (appraisal, title report, etc.), but we should be able to give you a conditional pre-approval. Contact us.

How do I close my accounts?

Did you know that you can do all your business with KaiPerm electronically?  Why not keep your account with us? If you would still like to close your accounts, please contact us.

External Resources

We have found some other great websites to help you get ahead financially. 

NOTE: KPCU offers these website links as a convenience to our members. KPCU does not endorse or warrant these sites or any mentioned products or services, and is in no way responsible for the privacy practices or the content of any of these sites. If you should come across any sort of deficiency, mistake or shortcoming connected with any of these sites, please let us know. If you know of additional online sources of a financially helpful nature, please send them our way. 
We like this site! In fact, it is one of our favorite sites. This site draws focus to the personal side of business and finance…and it is very good. It’s always fresh— keeps you up-to-date and thinking about money matters that matter. Visit this one frequently.

This one, too, is an extremely useful resource as to the many and varied things that might fall under the heading “Personal Finances”. This is Time Magazine’s magazine that is totally dedicated to to the subject. Check the menu in the upper-left corner. We particularly like the helpful advice I “Money 101”, but want you to ignore the section that identifies the “Best Banks” in the country. After all, you’re already here! (Ok, you might, after all, want to do a little reviewing and comparing, just to confirm that.)

These are some of the leading car-buying sites (there are undoubtedly many more!). Before you buy another car, visit any of them, or visit them all. You’ll find specifications (for every make and model), current prices (for new and used), car buying advice (usually pretty good!), interesting articles, model comparisons, consumer evaluations, photos, and “a whole lot more!”

Also, check the website of any maker of interest. Google to find blogs, both general and specific (make/model). There are many car maintenance sites— usually Q & A forums— that have pertinent information direct from owners.

If you are looking at a particular used car, write down the VIN # (it’s on a small plate somewhere under the windshield) and Google it to get some historical info about your prospect. There are also sites that provide this info for a fee.

As a member, you have access to Dale Gordon (503-380-8282) KaiPerm’s personal auto mentor at Auto Mentors. He will help you with your new or used vehicle search, trade-in evaluation, negotiate price, handle your trade-in, even coordinate your financing and vehicle delivery! Contact Dale at Auto Mentors and let him know that you are a KaiPerm member.

Long the standard for checking prices.

This is the one most dealers subscribe to…new edition comes out every month.

If you are shopping for a used car, visit this site for sure, and home in on your particular area, then the make/model car you are looking for. You can decide if you want to buy from a dealer or a current owner (you’re likely to pay more at the dealer.) But check them all to get a sense of current market values. And remember, cash in your pocket will assure you of getting the best deal, price-wise…so come to the credit union before you shop!

Go here to see what the market looks like nationally…get an idea of what to expect on the used-car side… and a really good way to get an inside feel for the price.

Always full of current and interesting articles…much good reading here.

Looking for something a bit exotic…like a collector car, perhaps? Check in with Hemmings.

One of the popular auction sites. Fun to visit whether you’re car shopping or not.

Worth knowing about!

All of these (below) are good shopping sources:


Bankrate offers news, tips, and advice to compare mortgage rates, home equity loans, CDs, car loans, credit cards and money market accounts. We rely on this site to keep ourselves abreast of what is happening throughout the retail banking industry. Use this impressive resource at no cost.


If you’re planning to buy or sell a home anytime in the future, this is a site you want to know about. It’s owner, Jack M. Guttentag— the “Mortgage Professor”— has been a student of the home loan market for years. He is Professor of Finance Emeritus, at the Wharton School of the University of Pennsylvania. And he was Chief of the Domestic Research Division of the Federal Reserve Bank of New York, on the senior staff of the National Bureau of Economic Research, and managing editor of both the Journal of Finance and the Housing Finance Review. He’s also consulted with government agencies and private financial institutions and has been a director of the Teachers Insurance and Annuity Association, Federal Home Loan Bank of Pittsburgh, Guild Mortgage Investments, and First Federal Savings and Loan Association of Rochester. Obviously, he knows his stuff. The site is loaded with articles, information, and good advice, and is independent and objective.


The home buying process can seem complicated, but taking things step-by-step will assist you in holding the keys to your own home!


What to know if you’re interested in a reverse mortgage.


Explains lock-in mortgages and their advantages to consumers.

A nonprofit, nonpartisan organization established in 1978 to provide credible, reliable, and objective research, data, and analysis. EBRI’s comprehensive program includes policy forums, roundtables, briefings, testimony, interviews, and speeches. Major studies in the process include Social Security reform, individual investment education and results, health insurance coverage, health policy reform, and pension design and investment trends. They also produce the annual Retirement Confidence Survey. The Institute’s mission is to contribute to, to encourage, and to enhance the development of sound employee benefit programs and sound public policy through objective research and education. (Very Good Site!)

So how long do you plan to live? While “just wait and see!” might be the sharp-tongued response to this otherwise impudent question, it does have particular relevance when planning one’s long-term financial future. And accordingly (you may be surprised to hear), it is our federal government that provides a tool to help people figure out their (statistically probable) longevity. As an example, a 65-year-old man can expect to live, on average, until 84.5 years old, and a woman of the same age until 86.8 years old, according to SSA’s actuarial calculator. Just remember, it does not factor in a person’s current health, family history, and other matters. An interesting source, nevertheless and worthy of a look. While you’re on the site, click on the Retirement Planner menu option to get into sensible thoughts about your financial future.

A website lets that you buy and redeem securities directly from the U.S. Department of the Treasury in paperless electronic form. You’ll also find product information and research about the entire line of Treasury Securities, from Series EE Savings Bonds to Treasury Notes. New “TreasuryDirect” accounts offer Treasury Bills, Notes, Bonds, Inflation-Protected Securities (TIPS), and Series I and EE Savings Bonds in electronic form in one convenient account. You can also purchase some of these items online.

A haven for armchair investors and money junkies, Yahoo! Finance has everything you need to keep up with business — news, stock-specific research, charts, even press releases. In late May, Yahoo! Finance resumed free real-time quotes instead of the standard 20-minute delays on rivals like Google Finance. (The service had been suspended a couple of years ago in a dispute with the major stock exchanges.) Power brokers can shell out $10.95 a month for real-time stock charting. For all the criticism about Yahoo!’s failure to innovate, its finance site showcases the best of what the company has to offer.


Yes, there is an agency within the U.S. Department of Education that provides help with college expenses such as tuition and fees, room and board, books, supplies, and transportation. It can also help pay for a computer, even dependent childcare expenses. Find out what specifically is available and if you qualify.


A website launched on March 21, 2006, by Google– features business and enterprise headlines for many corporations including their financial decisions and major news events. Stock information is available, as are Adobe Flash-based stock price charts. The site also aggregates Google News and Google Blog Search articles about each corporation, though links are not screened and often deemed untrustworthy. Google launched a revamped version of their finance site on December 12, 2006, featuring a new homepage design which lets users see currency information, sector performance for the U.S. market and a listing of top market movers along with the relevant and important news of the day. A top movers section was also added, based on popularity determined by Google Trends. The upgrade also featured charts containing up to 40 years of data for U.S. stocks, and richer portfolio options. Another update brought real-time ticker updates for stocks to the site, as both NASDAQ and the New York Stock Exchange partnered with Google in June 2008.


This useful site, presented by the U. S. Treasury Department, is loaded with helpful information. Here’s where you sign up for Direct Deposit of Government Paychecks, get info about paying your federal taxes online…and finding out more than you probably ever wanted to know about things like how much money is in circulation, how much we owe to other countries, and other such useful facts and figures.


If there’s anything you ever wanted to know about IRAs, those tax-deferred, tax-deductible, and in some cases— tax-exempt savings plans, you’ll find it here. IRAs are (still!) one of the best savings tools available today. And more people than ever before are now eligible to take advantage of the incredible tax advantages available through IRAs. Here, too, is the Official IRS Site for IRAs.


A bit of everything…a trusted source for sound, sensible financial information. Use tools such as calculators, budgeting worksheets, and checklists to make more informed financial decisions. This site is good…really!


The NCUA website is a wealth of information…including specific performance data of every credit union in the U.S. The hot topic for consumers is Identity Theft. The NCUA and other Agencies have published a brochure with an aid to help stop electronic identity theft. Check out this brochure.


Money is typically not the topic of discussion for a group of twenty-somethings wanting to have fun with their lives. But that’s only because today’s finance applications make it difficult and boring. That’s what we have set about to change! We want people to effortlessly understand their finances. And have fun while doing so.  Keep all your accounts updated at one single place, securely. Get transactions automatically downloaded to your account without giving away your online banking credentials. Buxfer lets you store your private information on your local computer, and not on our server. Buxfer has added peer to peer payments to its money management system– supported through Amazon’s new Flexible Payments web service. Social payment sites like these aren’t meant to replace beefier accounting applications like Quicken or Wesabe, but rather easily track account balances with a heavy social networking component. You can add payments to Buxfer manually or import a payment statement from your bank, Quicken, or Microsoft Money. Having your payments on Buxfer lets you manage your balances with friends and analyze your expenses over time through pie charts and graphs. Buxfer has added a Facebook, mobile, and iPhone application.


Thrive’s “mission” is to “help families become properly protected, debt –free and financially independent. We focus on educating, NOT selling.” Sounds a lot like us! We recommend their “Financial Resource Center” and urge you to look through their “Safe Money Strategies.”


A very interesting website. Click on “How it works” to get an overview of the resources and services available. A lot of good advice (you’ve seen much of it before) but it is substantial and presented in a thoughtful manner.

Whether you know it or not, you have a “credit score.” And that score, and the report that goes with it tells employers, financial sources, auto dealers, mortgage companies, credit card companies, etc., etc. what they want to know about you and your financial situation. Most financial institutions use the FICO scoring model. The information that makes up these scores is obtained from each of the three credit bureaus: Experian, Equifax, and TransUnion. FICO Scores run from 300-to-850…and are calculated by five factors:
• Your Payment history- 35%
• Amounts you currently owe- 30%
• Length of your credit history- 15%
• Types of credit you hold- 10%
• New credit obtained- 10%

Credit reports include the information that determines your credit score. They cover four critical things: Personal Information— your name, social security number, date of birth, current and previous addresses, your spouse’s name, and your employment data. Public Record Information— any legal occurrences pertaining to your financial situation— bankruptcies, liens, wage garnishments or judgments. Credit History— lines of credit (mortgage, auto loans, credit cards, etc.), credit limits and account balances, monthly payment information, and status of the accounts (open, closed, paid, inactive, etc.). Adverse Accounts— any debts that were paid late, have an outstanding balance, or sent to a collection agency and reported to the credit bureau(s)…all of which stays on your credit report for seven years. Whatever is in your report, it should at least be accurate. And often, for a variety of reasons, it simply isn’t! Two things you should do: 1) find out what’s said about you in your credit reports and 2) fix anything that needs fixing! You are entitled, by law, to a free credit report once every 12 months from each of the three nationwide consumer credit reporting companies. Go to one key source——to order them.

Importance of Credit History An outside website with more good information!

How Your Credit Score Impacts Your Financial Future Another very good site!

Consumer Guide To Credit Reports Many websites claim to offer “free” credit reports, but try to sell their services and monthly subscriptions. This site shows who they all are, what they offer and what they charge.


National Do-Not-Call List Get relief from the nightly telemarketers. The Federal Trade Commission (FTC) helped make this time-saving list a reality. You can register yourself online.


Provides adult education to encourage savings and advice to assist Americans to build wealth and plan for unexpected expenses.


Teaches consumers the benefits of responsible money management and middle and high school students basic money management skills.


This program has been developed to raise public awareness about what is needed to ensure long-term personal financial independence.


Developed the MoneyMath program to educate middle school children about savings, investing, spending and credit.


The Office of Financial Education focuses the Department of the Treasury’s financial education policymaking, raises awareness about the need for financial education and provides information about financial education resources throughout the federal government.


The EFFAK is a simple tool that helps identify and organize key financial records and provides a quick reference file for your most important financial documents.


The Financial Security for All eXtension website is a source of reliable, unbiased and up-to-date financial and consumer information. Resources consist of learning modules, factsheets, and commonly asked questions that have science-based, peer-reviewed answers.


Comprehensive financial education program suitable for adults and high schools students. Includes 10 separate modules ranging from money skills to credit issues.


Comprehensive education program teaching children Pre-K-12 life skills and money management techniques.


Program to educate children K-12 about basic life skills, critical thinking and solving complex problems.t


Works directly with non-profit organizations to help promote community and economic redevelopment in low- to moderate-income areas.


The program works through a network of teachers to provide youngsters grades K-12 the principles of economics including savings, investing, use of money and credit.


Offers a high school financial planning program that provides practical money-management skills and an introduction to financial planning, covering the fundamentals of insurance, investments, tax, retirement and estate planning.


Promotes the national agenda for financially responsible behavior and builds capacity for its members to deliver the highest quality financial education and counseling services.


Works directly with non-profit organizations to provide consumer financial education through collaboration with National programs. The site provides general information and resources to other programs.


Help revitalize inner-city communities through adult education, community resource information and economic literacy for teens and young adults.


The IRS has developed an interactive, instructional tax program to provide high schools, community colleges, and the general public with a technology-based instructional tool.

Smart Money

Here are some basic money-related matters we want to suggest as shoulds!
—like in “you should definitely do these!”

You should save money! Holding on to a portion of one’s earnings is a very sensible thing to do! Once you begin a saving routine, it will be a habit that will benefit you throughout your life.

You should start saving early! Even just saving a small amount, an early start can result in a doubling of your cash wealth. Let us show you how this works.

You should “pay yourself first!” Save a reasonable amount on a steadily repeated basis…like from every paycheck! Let us set this up for you. And when you get a promotion or raise– let us increase the amount transferred from your checking into your savings.

You should hold some money (the experts say as much as 2-to-3 months income?) in “ready-cash reserve” savings account. This will become your cash cushion for emergencies or special, maybe unexpected needs. If your spouse also draws a paycheck, have him/her also save something every payday into a ready-cash savings account.

You should take full advantage of any retirement plan offered by an employer, especially if your employer matches any of the amount you withhold. These accounts generally offer the added advantage of growing on a tax-deferred basis.

You should definitely protect your credit status. Don’t ever let yourself get behind on loan payments! Especially your credit cards. Be sure to least pay something every month…don’t ever miss!

You should pay off your charge cards– reduce or eliminate any monthly balance as soon as you possibly can. According to current data, the average person carries more than $8,000 in credit card debt (usually at a relatively high rate of interest!). This can easily add up to well over $1200/year in interest expenses. PS: Compare our credit card rate with any other you might have…then call us!

You should keep yourself up-to-date regarding matters of personal finance…(hint: use this website!).

You should view money not as a goal in itself, but as a means of getting more of what you want out of life. So again…what are your life plans!

You should obtain copies of credit reports (once each year!) and make sure the information is both valid and favorable. We can help you with this.

You should take definite steps to fix things the right way when you do get behind or find yourself in credit trouble. (Call us!)

You should plan and budget your spending. Take time to list your expenses for the month/year, and then watch how you actually do alongside what you intended to do. One easy way to do this…download your monthly checking statements into a running spreadsheet, then at the end of the year, sort by category (food, gas, utilities, rent/mortgage, etc.). You’ll get a realistic picture of your spending.

You should look into refinancing any loans when interest rates drop. Same terms but lower rates mean you’ll pay less, over time, for the cost of the loan. If you extend the length of the loan (of a mortgage, for instance), you could be looking at much lower monthly payments. In this case, arrange to have the difference pumped into your savings. You won’t miss it, and you’ll be increasing your net worth, even while borrowing.

You should buy/own your own home. For most of us, buying a house is the biggest financial step we’ll ever make, and your home is likely to be your greatest financial asset. The experts call this “required savings”— as you are enjoying your own home and paying your mortgage, you are increasing your personal net worth.

You should, whenever you can, make a once-a-year extra payment on your house mortgage. Because of how interest compounding works, the dollars you pre-pay (on the loan principle) can save you significant amounts you won’t have to pay in interest over the course of the loan. For instance, if you make one or even two extra mortgage payments each year (besides the regular monthly ones) you can cut down the amount you’ll pay, maybe by as much as half!

You should develop personal/family goals… and then structure your financial plans accordingly. And– use this website to help you do it!

You should plan ahead (way ahead) for retirement. Get serious about this. Anticipate your future financial needs—work up a spreadsheet of what you have saved, what you might have coming in (Social Security), what your savings “nest egg” might earn on an annual basis, what your annual living expenses might be. Also, begin to think about what you might need in the way of down-the-road assisted living arrangements, etc.

You should buy wisely… assess the value of your purchases…look for best price/quality deals…(and read books on “Simple Living”!)

You should consciously develop and maintain good money-management habits—like keeping your checkbook balanced, paying bills on time, using debit cards rather than credit cards, paying credit card balances down, etc.

You should use credit skillfully— to enhance your life situation or advance your financial circumstance. Don’t be afraid to borrow! Borrowing makes good financial sense when you do it right.

You should invest money! Once your basic savings accounts have grown to certain levels, look for ways to get additional funds invested for “the long haul”.

You should take advantage of tax breaks and rulings that work to your advantage.

You should buy autos with pre-approved financing (in order to make the best deal, in other words, arrange for your loan first! call us.

You should have an up-to-date will. A first step is to write a letter (to anyone), listing what you hope will happen to all your things (and financials!) if/ when you are gone. Then, click here!

…and the credit union will help you with all of this!

Everything Else

Annual Meetings

We are a cooperative and you, as members, are also owners of this organization. Once each year (generally in May) we hold our annual meeting. Every member is welcome! We’ll announce the meeting time/place well in advance.

At the annual meeting, you will hear what the Board has to say about the status of the credit union (including a report of the overall financial status). The Supervisory Committee will also deliver a report. And you will be asked to vote on the slate of officers for the coming year. The truth is, we don’t get a huge turnout for these meetings, but we would like you to come. There will always be an opportunity, every time, for members to ask questions or express opinions during the evening.

Online Security

When you’re online at, your information is protected using the latest in online security standards, including Secure Socket Layers (SSL) and automatic logouts. When new standards are created, we adopt the ones that make sense for all of our members. However, we ask that you do your part as well.

Follow the Virtual Branch login username and password guidelines to create a unique password you’ll remember. Then, keep that information secret. Of course, if you ever forget your username or password, call us and we’ll help you get back into the system.


  • Utilize the most current version of your favorite browser.
  • Be sure others are not watching when you enter your login information.
  • Never leave your computer unattended while online.
  • Exit the system when you are finished to properly end your session.
  • Close your browser when you are finished so that others cannot view any account information displayed on your computer.
  • Keep your computer free of viruses. (Use virus protection software to routinely check your computer.)

Enhanced Authentication provides extra protection for your online data and helps guard against phishing scams and identity theft by recognizing your computer and usage patterns. If a questionable login attempt is detected, the system will require additional identity verification before allowing access. The system also displays a secret image and phrase combination that you choose. This secret image and phrase are displayed each time you log in as a reassurance that you are at the correct page. If you do not see your image and phrase, you should not enter your Security Code.

Identity Theft

If ever you think you see something funny on your credit card or checking account statement (check them frequently) — call us right away! Check your credit report for accuracy annually. Order a free credit report at

  • Be aware of who is listening when you give personal information over the phone, whether at your desk at work or in public on a cell phone.
  • Never put your account number or telephone number on the Internet, unless the information is encrypted on a secure site.
  • Never give out personal information over the phone or the Internet unless you have initiated the conversation. When you do provide personal information, ask how they plan to use, secure, and dispose of it.
  • Keep a list of account numbers and creditor phone numbers in a safe place so you can cancel them quickly if needed. Don’t store account numbers on any computer that connects to the Internet.
  • Empty your wallet of any credit cards or pieces of identifications you don’t use frequently.
  • Don’t carry your social security card, birth certificate, or passport on you.
  • Cut up old or expired credit cards. Close all inactive credit card and financial accounts.
  • Consider a P.O. box or locked mailbox.
  • Keep a calendar for expected or regular monthly bills so that you’ll notice if they don’t arrive. One of the first things thieves do is call to change the address on accounts so that you are not aware of fraudulent charges.
  • When paying bills, drop them inside at the post office or use Bill Pay.
  • Have your checks delivered to your financial institution rather than your home.
  • Never put your account number or telephone number on the outside of an envelope or a postcard.
  • Consider using your first initial and last name on your checks.
  • Do not leave statements or other documents with your information lying around.
  • Keep track of any new credit cards you’re expecting in the mail. If they don’t come when expected, call the creditor.
  • Reduce unsolicited credit card applications by calling 888-5OPT-OUT to have your name removed from marketing lists.
  • Review your bank statements each month and your credit report once a year. If anything appears fraudulent, call the creditor immediately and put an alert on your reports.
  • Keep all of your information – your Social Security number, account numbers, and passwords – in a safe place that only you have access to. When discarding documents, shred anything that contains your information.
  • Consider investing in a paper shredder to destroy statement, credit card offers, and junk mail. Or join us for the annual KaiPerm Shred Day at a Kaiser Permanente location near you.
  • Keep a list of all your credit cards, loans, account numbers, and expiration dates in a safe place so that you can call creditors in case of theft or loss.
  • Check your credit card bills. Don’t just pay your bill without first checking exactly what’s on it. Be sure to save your receipts so you can track everything.
  • Always protect your Personal Identification Number (PIN) when entering your number, whether you are using an ATM or you are entering your number after swiping your card in a merchant’s terminal.
  • Be very aware of your surroundings, especially if you are outside using any ATM terminal. If you are uncomfortable, stop the transaction, take your card and any receipt that has printed, and go to a more secure location.
  • Always take your receipt and destroy it thoroughly after you get home. Never simply throw it in the garbage. That receipt contains information that thieves need to use your card information illegally.
  • If an ATM isn’t working properly and someone attempts to help you by asking you to try the transaction and enter your PIN; you will be the next victim of ATM/Debit card fraud. This is a scam in which the bad guy has purposely jammed the machine (which stores your card number) all the thief needs is your PIN to drain your account of all funds.
  • Always report losing your card to your financial institution immediately. It is much safer to have your card blocked and reissued than it is to take a chance on the card being in the hands of bad people. With the professional crooks in the world, it doesn’t take long to duplicate the information located on the back of your card (the magnetic stripe).
  • It is a good idea to let your financial institution know when you will be traveling out of your immediate area, especially if you plan on going out of the country. That way, as the financial institution reviews the daily reports, they will have a better idea that you are the one using your card on business or vacation and that the card hasn’t been stolen and being used improperly. Remember to alert your financial institution when you have arrived home.
  • Remember to keep your PIN to yourself. The number has been assigned specifically to you and no one else. You can eliminate hassles for yourself later. A way to eliminate the temptation for family members is to not give out your PIN to them, either. By sharing your PIN with anyone, you remove all chances of recovering any fraud detected on your account.
  • Your credit union’s checks have built-in security coding. Order checks through them instead of mail order or online companies for extra identity protection.
  • Don’t pre-print your Social Security number, your driver’s license number, or your phone number on checks. That gives anyone who receives or handles your checks all the personal information needed to defraud you.
  • Memorize your personal identification numbers (PINs). Make sure your PINs are different from your address, telephone number, social security number, or any other personal information.
  • Make sure no one is looking over your shoulder when you use an ATM or phone card.
  • Compare your ATM receipts and cashed checks with your periodic financial statements. Check for unauthorized transfers or charges.
  • Carefully and promptly review all credit card and bank statements for unauthorized activity, and report anything suspicious.
  • Be vigilant about protecting your personal information – even at home. When it comes to safeguarding your identity, you can never be too careful. Keep all of your information – your Social Security number, account numbers, and passwords – in a safe place that only you have access to. When discarding documents, shred anything that contains your information.

Childrens’ Online Privacy Protection Act

This ruling, mandated by the National Credit Union Association (NCUA) under the Code of Federal Regulations (CFR), prohibits unfair or deceptive acts or practices in connection with the collection, use or disclosure of personal information from or about children on the internet.

All credit unions are obligated to obtain verifiable parental consent prior to collecting, disclosing personal information from children. KPCU will never ask for information from or deal directly with children under the age of eighteen without direct parental involvement and/or consent.

Funds-Available Policy

We reserve the right to place reasonable holds on all funds deposited up to eleven (11) business days. For checking accounts, we make funds from your deposits available on the same business day we receive your deposit. You can withdraw these funds as cash; we will also use these funds to pay checks you have written. When you make a deposit before 2:00 PM on a weekday, we consider that as the day of your deposit. Deposits after 2:00 PM are recorded on the next business day. Deposits not made in one of our branches will be deemed made on the next business day if made after 12:00 Noon.

In some cases, we will not make all of the funds that you deposit by check available on the same business day of your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. However, the first $200 of your deposit to checking will be available at least by the first business day after your deposit is received, (unless you have overdrawn your account repeatedly in the last six months).

If we don’t make funds from your deposit available on the same business day, we will notify you at the time you make your deposit and will tell you when your funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the next business day after we receive your deposit.

In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:

  • You deposit checks totaling more than $5,000 on any one day.
  • You have overdrawn your account repeatedly in the last six months.
  • You deposit a check that has been returned unpaid.
  • There is an emergency, such as failure of communications or computer equipment.
  • We believe a check you deposit will not be paid.

We will notify you if we delay your ability to withdraw funds for any of these reasons. We will tell you when the funds will be available. They will generally be available no later than the eleventh business day after the day of your deposit.

If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.

The following special rules may apply during the first thirty days your account is open. Funds from electronic deposits will be available the day we receive them. Wire transfers—and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s and federal, state or local government checks— will be available on the first business day after the day of your deposit if the deposit meets certain conditions: The checks must be payable to you, The excess over $5,000 may not be available until the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person, the first $5,000 may not be available until the second business day after the day of your deposit. Funds from all other check deposits may not be available until the ninth business day after the day of your deposit.

Funds from deposits at KPCU ATMs of more than $1,500 in one day may not be available until the second business day after the day of deposit. All ATMs that we own or operate are identified as our machines. Funds from deposits (cash or checks) made at ATMs we do not own or operate may not be available until the fifth business day after the day of your deposit.

Internet Gambling

In accordance with the Unlawful Internet Gambling Enforcement Act (Federal Reserve Regulation GG), here is information if you make internet gambling transactions: Restricted transactions (defined in Federal Reserve Regulation GG) are prohibited from being processed through your account relationship with KPCU.

These include but are not limited to, those in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with the participation by others in unlawful Internet gambling. There is the likely possibility that your Internet purchase/transaction will be denied if it involves betting, wagering, or acceptance of proceeds from another person in connection with unlawful Internet gambling. KPCU reserves the right to block or reject any such restricted transactions, or to close any account we believe is in receipt of such transactions.

Traveling Abroad

If you happen to be out of the country (and plan to use your credit or debit card), please— let us know! Also, do let us know where you will be going (countries visiting) and when you will return.

Make sure, as well, that we have a current cell phone number and e-mail address for you…just in case any issues arise. Our system is set up to allow you to draw up to $500/day U.S. (or the foreign equivalent). And don’t worry about overseas exchange fees…we will cover them for you.

Debit/Credit Card Fraud

We are committed to keeping your account here at the Credit Union safe! We continuously monitor fraud trends, hoping to avoid any fraud from occurring on your personal account. We have added a new product to our debit card risk program that allows us to restrict debit card transactions in high-risk areas such as Hong Kong, Spain, and United Kingdom, or even transactions associated with merchants that have proven to be of high risk such as Michaels or iTunes. We also know it can be inconvenient, even embarrassing when a transaction fails to be approved. That’s why we ask you to contact us anytime you are traveling outside your regular routes. We can then ensure that there is no interruption in service. It also is a good idea to have a “backup card” in your wallet, in the event a debit card transaction is declined. We have a competitive credit card product as well as prepaid cards. Contact us with any questions you may have.

Our phone number is (503) 813-3242 (toll-free 866-813-3242) or email us.

We also have after-hours numbers if your card is lost or stolen:

  • Debit card Lost/Stolen (800)472-3272
  • Credit Card Lost/Stolen (877)364-4019

You should know— the following merchants have been blocked due to a high volume of fraud:

  • Napsters (  – Record Store – Merchant ID – 66020900713271
  • Empresa De Infor -Home Appliance Store – Merchant ID – 206056939
  • MyPPHelp – Merchant ID – 000515967743
  • BGF*BigFish86692 – Hobby, Toy & Game Store – Merchant ID – 154051000152968
  • Budget Savers – Merchant ID – 000505968081
  • Krypton Systems LTD – Merchant ID – 000515967909
  • MEDCHELP – Merchant ID – 000515967701
  • Nutraslim  – Merchant ID – 000505499129
  • QuickDetox – Merchant ID – 000505499111
  • Vendorsupport  – Merchant ID – 000505967406

We look forward to helping you bank like you won't believe!