Online Banking Security

Your online security is a top priority with KaiPerm. For that reason, the security information below has been chosen by us to protect your accounts and information against unauthorized access.

To protect your information, we require a 128-bit encryption level to access your accounts. If you are unsure of your encryption level, please check your web browser information. If you determine that your browser does not support 128-bit encryption, you will need to download the latest version of your web browser in order to access the secure pages of the website.

We also have implemented additional security levels that require you to authenticate yourself by more than one method. This additional authentication will provide additional security protection that will prevent access to your information by others. These methods are:

1. Security questions/answers you supply
2. A piece of information you choose to appear on all your Online Banking screens
3. SMS or Email text message which require a short code entered to verify your identity
4. Your unique username
5. Your Online Banking Password

If you think your password or username may have been compromised, you must contact CUA immediately. Never give your password or username to anyone via phone, email or any unsolicited manner. CUA will never ask for your personal private information in this manner. If you suspect that you may have given your information to someone erroneously, please contact us immediately so we may help you protect your information.

Multiple attempts at logging in with a wrong password, will lock your access to your Online/Mobile Banking accounts. If this occurs, you may click the ‘forgot password’ link to reset your password and unlock your account.  You will be required to answer a series of security questions and will be required to verify your identity via a verification code which will be sent to your mobile telephone number or email address. If you have continued difficulties, you may call us and with the proper authentication, we will reset you for continued use.

For security purposes, your session will automatically close after the pre-determined time you have chosen as your log-off. 

When you give someone your Online Banking Username and password, you are authorizing that person to use your service and you are responsible for all transactions that person performs while using your service. All transactions that person performs, even transactions you did not intend or want performed will be authorized transactions. If you notify us that the person is no longer authorized, then only transactions that person performs after the time you notify us are considered unauthorized. Transactions that you or someone acting with you initiates with fraudulent intent are also authorized transactions.